Last Updated: January 1, 2026
Effective Date: January 1, 2026
Welcome to Counsl.ai. We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal services marketplace platform.
Counsl.ai connects individuals seeking legal assistance with licensed family law attorneys in California. Our Platform facilitates attorney-client matching, consultation scheduling, secure messaging, and payment processing.
By using Counsl.ai, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.
Important: Messages between attorneys and clients are encrypted end-to-end. We do not access, monitor, or use the content of attorney-client communications.
For All Users:
For Clients/Litigants:
For Attorneys:
We do NOT sell your personal information. We share only in these circumstances:
Note: Attorney-client privileged communications disclosed only as required by law.
In merger, acquisition, or bankruptcy, information may transfer. We will notify you.
Payment Processor Role:
Payment processing, technical oversight, and marketing services for Counsl and Child Opportunity Trust are provided by Cold Blue Creative Marketing LLC, a creative services agency acting on behalf of Counsl.ai.
Information Shared with Payment Processor:
When you make a purchase, the following information is shared with Cold Blue Creative Marketing LLC:
How Payment Processor Uses Your Information:
Cold Blue Creative Marketing LLC uses this information solely to:
Payment Security:
Cold Blue Creative Marketing LLC does not store your credit card information. All payment data is processed securely through Stripe, a PCI DSS Level 1 certified payment processor. Payment information is encrypted and tokenized.
Data Retention by Payment Processor:
Cold Blue Creative Marketing LLC retains payment records for:
Important Distinction:
Cold Blue Creative Marketing LLC is a payment processor and creative services agency. It is NOT a financial institution, law firm, or trust company. All legal services related to the Child Opportunity Trust are provided by independent licensed attorneys, not by Cold Blue Creative Marketing LLC.
Third-Party Payment Services:
Payment processing utilizes Stripe (www.stripe.com). By making a purchase, you agree to Stripe's Privacy Policy and Terms of Service. We recommend reviewing Stripe's privacy practices at stripe.com/privacy.
Contact for Payment Privacy Questions:
For questions about how your payment information is handled, please visit our contact page.
Encryption:
Access Controls:
Monitoring:
Payment Security:
California residents have specific rights:
Right to Know:
Right to Delete:
Right to Opt-Out:
We do not sell personal information. Third-party sharing limited to service providers.
Right to Non-Discrimination:
We do not discriminate for exercising your privacy rights.
How to Exercise Rights:
Email: privacy@counsl.ai or use account settings. We will respond within 45 days.
We use cookies and similar technologies:
Essential Cookies:
Required for authentication, security, and platform functionality. Cannot be disabled.
Analytics Cookies:
Help us understand usage patterns. Can be controlled via browser settings.
Your Control:
Most browsers allow you to refuse cookies. Note: Disabling essential cookies may impair functionality.
Our Platform is not intended for individuals under 18. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly. Parents who believe their child provided information should contact us.
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated" date. We will notify you of material changes via email or prominent platform notice. Continued use after changes constitutes acceptance.
Questions about this Privacy Policy? Contact us:
Counsl.ai
Email: privacy@counsl.ai
Support: support@counsl.ai
For California privacy rights requests, include "CCPA Request" in subject line.
Platform Role:
Counsl.ai is a technology platform connecting clients with attorneys. We are NOT:
Attorney-Client Relationship:
No attorney-client relationship exists until explicit agreement between you and an attorney. The initial consultation does not guarantee representation. Attorneys are independent professionals responsible for their own services.
Attorney Responsibility:
Each attorney is solely responsible for:
Platform Verification:
We verify attorney credentials with the California State Bar but make no guarantees about:
Confidentiality:
While we provide encrypted messaging, attorney-client privilege is maintained between you and your attorney, not the platform. Privileged communications should be made directly with your attorney through our secure messaging system.
Domestic Violence & Safety:
If you are experiencing domestic violence, please consider your safety when using this Platform. We recommend:
Child-Related Information:
When providing information about children (in custody matters), we collect only:
We do not collect children's personal information (names, photos, detailed information). All child-related data is subject to the same security protections as other sensitive information.
Counsl and Child Opportunity Trust are products of Counsl.ai.
Payment processing, technical oversight, and marketing efforts provided by Cold Blue Creative Marketing LLC.
Every child deserves a financial foundation. Build an attorney-reviewed trust that protects, grows, and adapts as your child's life unfolds.
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